Privacy Policy

This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at tasty-jetspizza.click, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, creating an account, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States. Where applicable, we reference the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), as well as the Federal Trade Commission Act (FTC Act) and other applicable federal and state privacy laws.

1. About Us

Jet's Pizza operates an online food ordering and delivery platform accessible at tasty-jetspizza.click. We serve customers across the United States, offering pizza and other food products for delivery, carryout, and catering. As the operator of this website, we are responsible for the collection and processing of your personal information as described in this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of information we collect are described below.

2.1 Personal Information You Provide Directly

When you use our website and services, you may voluntarily provide us with personal information, including but not limited to:

• Identification Information: Your full name, username, and any other identifiers you provide when creating an account or placing an order.
• Contact Information: Your email address, phone number, and mailing or delivery address.
• Order and Transaction Information: Details about the food items you order, your order history, special requests, delivery instructions, and preferences.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other payment-related details. Please note that we use third-party payment processors to handle financial transactions, and we do not store complete payment card numbers on our servers.
• Account Credentials: Username and password when you register for an account on our platform.
• Communications: Messages, feedback, reviews, complaints, and other communications you send to us via email, contact forms, or customer support channels.
• Marketing Preferences: Your opt-in or opt-out choices for receiving promotional emails, SMS messages, and other marketing communications.
• Loyalty Program Information: Points balances, redemption history, and participation details if you enroll in any rewards or loyalty program we offer.

2.2 Information Collected Automatically

When you access and browse our website, we and our third-party partners automatically collect certain technical and usage information, including:

• Device Information: Your device type, operating system and version, browser type and version, screen resolution, language settings, and unique device identifiers.
• Log Data: IP address, date and time of visits, pages viewed, time spent on each page, links clicked, referring URLs, and exit pages.
• Usage Data: Information about how you interact with our website, including search queries, items added to your cart, abandoned carts, and navigation patterns.
• Location Data: Approximate geographic location derived from your IP address. If you grant permission, we may also collect precise GPS location data from your mobile device to facilitate delivery services.
• Cookie and Tracking Technology Data: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please refer to Section 8 of this Policy for more details on our use of cookies.

2.3 Information from Third Parties

We may also receive personal information about you from third-party sources, such as:

• Social Media Platforms: If you choose to log in to our website using a social media account (such as Facebook or Google), we may receive basic profile information from those platforms in accordance with their privacy policies and your account settings.
• Analytics Providers: Third-party analytics services that provide aggregated or pseudonymized data about website traffic and user behavior.
• Advertising Partners: Information about your interactions with our advertisements displayed on third-party websites or applications.
• Delivery and Mapping Services: Address verification and routing information from third-party mapping and logistics providers.
• Fraud Prevention Services: Information from fraud detection and prevention partners used to verify the legitimacy of orders and transactions.

3. How We Use Your Information

We use the personal information we collect for the following purposes, relying on lawful bases including your consent, contractual necessity, compliance with legal obligations, and our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparing, packaging, and delivering your orders to the specified address.
• Managing your account, including registration, authentication, and maintaining your order history and preferences.
• Processing payments and issuing refunds or credits where applicable.
• Sending order confirmations, delivery updates, and status notifications via email or SMS.
• Providing customer support and responding to your inquiries, complaints, and feedback.
• Administering loyalty rewards programs and promotional offers you have opted into.

3.2 Website Improvement and Analytics

• Analyzing how users interact with our website to improve its functionality, design, and content.
• Conducting research and development to enhance our menu offerings, services, and user experience.
• Monitoring and diagnosing technical issues, bugs, and performance problems.
• Tracking website traffic patterns and measuring the effectiveness of various features.
• Generating internal reports and business intelligence to support operational decisions.

3.3 Marketing and Advertising

• Sending promotional emails, newsletters, and special offers about our products and services, where you have provided consent or where permitted by applicable law.
• Delivering personalized advertisements on our website and third-party platforms based on your browsing and purchase history.
• Conducting surveys, contests, sweepstakes, and promotional campaigns.
• Retargeting campaigns to remind you of items you viewed or added to your cart.
• Measuring the reach and effectiveness of our marketing campaigns.

You have the right to opt out of marketing communications at any time. Please see Section 7 for information about your rights and choices.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes, including the FTC Act and applicable consumer protection laws.
• Detecting, preventing, and investigating fraud, abuse, unauthorized access, and other illegal or harmful activities.
• Enforcing our Terms of Service, refund policies, and other agreements.
• Protecting the rights, property, and safety of our company, customers, employees, and the public.
• Responding to law enforcement requests and court orders as required by law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own direct marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and providing our services. These providers are contractually obligated to use your information only as necessary to perform services on our behalf and are prohibited from using it for their own purposes. Service providers may include:

• Payment Processors: Companies that process credit and debit card transactions securely.
• Delivery Partners: Third-party logistics and delivery service providers who help us fulfill orders.
• Cloud Hosting and IT Services: Providers that host our website, databases, and infrastructure.
• Email and SMS Communication Services: Platforms used to send transactional and marketing messages.
• Analytics Providers: Services such as Google Analytics that help us understand website usage.
• Customer Support Tools: Help desk and ticketing systems used to manage customer inquiries.
• Fraud Prevention and Security Services: Companies that help us identify and prevent fraudulent transactions.
• Advertising Networks: Partners that assist us in delivering targeted advertising on digital platforms.

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other governmental request.
• Enforce our Terms of Service or other agreements.
• Protect against legal liability or defend against legal claims.
• Protect the safety, rights, or property of our company, our customers, or others.
• Investigate and prevent fraud, security breaches, or other harmful activities.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and if the new entity's privacy practices differ materially from those described in this Policy.

4.4 With Your Consent

We may share your personal information with third parties in circumstances not described above when we have obtained your prior consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Implement

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data at rest is also encrypted where applicable.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate need to access it in order to perform their job functions.
• Firewalls and Intrusion Detection: We maintain firewalls and use intrusion detection and prevention systems to monitor our networks for suspicious activity.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems.
• Payment Card Security: We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card information.
• Employee Training: Our employees who handle personal data receive regular training on data privacy and security best practices.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

5.2 Limitations of Security

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data destruction policies. In some cases, we may be required to retain data longer due to ongoing legal proceedings, regulatory investigations, or dispute resolution processes.

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Available to All U.S. Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where retention is required for legal compliance or legitimate business purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, replying "STOP" to any SMS marketing message, or contacting us directly at [email protected].

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. You will not receive different prices, quality of service, or other discriminatory treatment as a result of exercising these rights.
• Right to Data Portability: You may request that we provide your personal information in a portable, readily usable format that allows you to transmit it to another entity.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Emailing us at: [email protected]
• Visiting our website at: tasty-jetspizza.click

We will acknowledge your request within 10 business days and respond within 45 days. If we need additional time (up to an additional 45 days), we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to ensure the security of your personal information.

You may also designate an authorized agent to make requests on your behalf. Authorized agents must provide written authorization signed by you, and we may require you to verify your identity directly with us.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function properly, such as maintaining your shopping cart and enabling secure login sessions. Without these cookies, certain services cannot be provided.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and error messages received. This data helps us improve the website's performance and usability.
• Functional Cookies: These cookies allow the website to remember your preferences and personalization choices, such as your saved delivery address or preferred language settings.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests, both on our website and on third-party websites. They also help us measure the effectiveness of our advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as placing orders.

You may also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and our services are not directed to minors.

If you are under the age of 18, you may use our website and services only with the involvement and consent of a parent or legal guardian. If you are under 13, you are not permitted to use our services.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and take the protection of children's privacy very seriously. Parents and guardians are encouraged to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information on our website without permission.

10. International Data Transfers

Jet's Pizza is based in the United States, and our primary operations and data processing activities occur within the United States. If you are accessing our website from outside the United States, please be aware that your personal information will be transferred to, stored in, and processed in the United States.

The United States may not have the same data protection laws as your country of residence. By using our website and services and providing us with your personal information, you consent to the transfer of your information to the United States and acknowledge that your personal information will be subject to United States laws and the terms of this Privacy Policy.

If we transfer personal data to third-party service providers located outside the United States, we take appropriate safeguards to ensure that such transfers comply with applicable privacy laws and that adequate levels of data protection are maintained. These safeguards may include contractual data protection clauses and other recognized transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Jet's Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

Our website may also integrate with third-party services such as social media platforms, mapping services, and payment processors. When you interact with these third-party integrations, your information may be collected and processed by those third parties in accordance with their own privacy policies.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. However, you can manage your tracking preferences through the cookie management options described in Section 8 of this Policy.

13. FTC Act Compliance and Consumer Protection

Jet's Pizza is committed to maintaining fair and transparent data practices in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our data collection, use, and disclosure practices are designed to be fair, transparent, and consistent with the representations made in this Privacy Policy.

We do not engage in deceptive data collection or use practices. We do not collect personal information under false pretenses, and we do not use personal information in ways that are materially inconsistent with this Privacy Policy without providing you with notice and, where required, obtaining your consent.

If we change our data practices in ways that are materially less protective of your personal information than described in this Privacy Policy, we will notify you in advance and provide you with an opportunity to opt out of such changes before they become effective.

14. How to File a Complaint

If you have concerns about our data practices or believe we have failed to comply with applicable privacy laws, we encourage you to contact us first so we can attempt to resolve your concern directly.

14.1 Contact Us

Please send your privacy-related complaints or concerns to:

We will respond to your complaint within 30 days and work to resolve any issues in a timely manner.

14.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe our data practices violate applicable law, you may file a complaint with the relevant data protection authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States. You may file a complaint at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents – California Privacy Protection Agency (CPPA): If you are a California resident and have concerns about our compliance with the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General Offices: Depending on your state of residence, your state's Attorney General office may also have jurisdiction to investigate privacy-related complaints. We encourage you to contact your state's Attorney General for more information.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or our business operations. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website with a revised "Last Updated" date.
• Notify registered users via email where required by applicable law or where the changes materially affect their rights.
• Where required, obtain your consent before the updated terms take effect.

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing activities, please do not hesitate to contact us using the information below. We are committed to addressing your privacy concerns promptly and transparently.

Thank you for trusting Jet's Pizza with your personal information. We are dedicated to protecting your privacy and providing you with a safe, enjoyable, and transparent online experience.